Acknowledgements

Acknowledgements

Team 5 would like to thank Mike Sherry. The UPS Hub Manager of the Edison, NJ Hub for the interview and the information that we needed to complete our status update and ultimately, our final report.

Company Visit Summary

First, I would like to acknowledge Mike Sherry who is a UPS Hub Manager. His qualifications consist of a Masters of Labor and Employment Relations from Rutgers University and 20 years of UPS management experience. The visit took place at UPS in the Edison, NJ Hub. The visit first began by entering the Hub and going through security after receiving clearance to pass from Mike Sherry. When I entered, I met with Mike and asked him to show me the process from beginning to the end. We began with the side on the facility that was for incoming packages from customers or other facilities. From then these packages are separated into different packages, heavy/irregular ones are put to the side until a cart could come and take them and the rest were put on the conveyor belt that went through the whole facility. At the top of the conveyor belt, you observe individuals that separate these packages by destination and priority of date delivered like next day delivery. These are then put into brown trucks that will take them to their destination or other trucks that will go to another facility. Along with the trip, he showed me the technology and process UPS follows. The biggest takeaway from this experience is the structure of a process and the implementation of information system. I felt it was amazing that everything flowed through so smoothly. Although it seems in the outside that only manual labor is performed, this is the complete opposite because you can clearly see that information systems make everything is being performed possible, therefore making it essential.